Cancellation Policy
How cancellation works for each of our services.
Mission Support subscriptions
You can cancel any Mission Support subscription — SEO/xEO, social media management, or any other recurring service — at any time from your client workspace. Cancellation takes effect at the end of your current billing period; you keep access until then, and we don't prorate or refund the remainder of a period already paid for. If you just need a break, you can pause a service instead of cancelling it, and resume it later.
Launch packages
Launch package deposits and instalments (Ignition, Orbit, Apollo) don't have a self-service cancellation option once your deposit is paid and work has started. If your circumstances change, contact us directly at hello@businesslaunchkit.co.zaand we'll talk through the options with you. See our Refund Policy for how payments already made are treated.
Non-payment
If an instalment or subscription charge fails and stays overdue, we may automatically suspend the affected service. Access is restored automatically as soon as the outstanding payment is received — you don't need to contact us to reactivate it.
Contact us
Need to cancel or have a question about your account? Email hello@businesslaunchkit.co.za.